Terms & Conditions
Prices & Availability - Taisho Pharmaceutical will work to ensure the current prices and availability of our online products, however, prices are subject to change. We make every reasonable attempt to ensure the accuracy of website information regarding prices and availability. We reserve the right to correct any errors, inaccuracies or omissions relating to an order at any time (this may mean correcting an error after you have submitted your initial order). Links to Sites - External links are provided as a service to Taisho Pharmaceutical online users. We are not responsible for outside sites, their services or other materials linked to or from our website. If you have questions regarding any of their services or products, please contact the webmaster or operator for the website directly.

This site is owned by Taisho Pharmaceutical California, Inc., Torrance, CA; selling products under the brands Lipovitan and B3. The site is designed, hosted, and administered by Crestec USA, Inc., Torrance, CA.
Site Security
Browser Requirements - This site has been optimized for Internet Explorer 6.0, Firefox 3.0, and Safari 3.0 or above. To download free versions of any of these browsers go to firefox.com, microsoft.com, or apple.com. Cookies - When you shop on our site, cookies are used to keep record of which items you want to buy. This service is extremely useful when you want to buy more than one item. Our site uses cookies to remember several items and keep them available for you to purchase in your Shopping Cart. No personal information is tracked with cookies, just a record of your order. The purpose of using cookies is to make your visit to our site as easy and efficient as possible. Because cookies keep a memory of the pages you've visited, the pages load more quickly than if each page was to have to load fresh every time thus saving you valuable navigation time. Security - We have many layers to secure any information that you send to us to complete your order (i.e. credit card numbers, phone numbers, addresses, etc). We use what is called Secure Socket Layer (SSL) technology to encrypt the information that you send us. You can tell that an area of our website is protected by SSL by looking at your address bar; instead of http://www.lipovitan.com, you will see https://www.lipovitan.com. This 's' means that you are in secure mode and that any information you are about to disclose is completely protected. Along with SSL, our servers have the most current security patches and software to block unauthorized users. No-Sell Agreement - Information you provide us is strictly confidential. We do not share or sell data to third parties.
Privacy
We Respect the Privacy of our Customers - If you sign up for our email list, we will send you email announcements occasionally regarding our latest product developments. This email may also include information about events and special offers. We will only send promotional email to customers who ask to be on our email list. Furthermore, we will stop sending promotional email to anyone who requests it. All information that you submit on this site will be treated as confidential. We will not share any personal information gathered from this website with third parties unless we are required to do so by law.
Shipping & Returns
Shipping Information – Our default shipping method is United Parcel Service Ground. You will receive your order within five to seven business days from the date your order is shipped. Unless otherwise noted, Taisho Pharmaceutical ships all orders via UPS. Please note that transit time is calculated in business days and does not include weekends or holidays.
Tracking UPS Orders - If your shipping notification email indicates your order was shipped via UPS, you will also receive an order number. You can track your order by entering the order number in the Track Order field in the left navigation pane of the main page. You can also use the UPS tracking number on the UPS website: [http://www.ups.com/tracking/tracking.html] to check on the status of your shipped order.
Product returned for exchange or refund will receive our prompt attention. When returning product, please use the return form enclosed with your order and send to:
Taisho Pharmaceutical
3878 Carson Street #216
Torrance, CA 90503
Phone: (310)543-2035
  • All returns must be accompanied by a Return Authorization
  • All returns must be in original containers and packaging
*For your convenience, we recommend shipping UPS.
Frequently Asked Questions
Q:How long does it take to process orders?
A:If we receive your order by 1:00pm PST, it will be processed and shipped the same day, provided we have the item in stock. Please be advised that our policy allows up to 1-3 business days before your order may be shipped out.
Q:Where is my order?
A:You will be notified via email when your order is shipped. Please review and use the following delivery time frame guidelines below to help determine when your order should arrive. Please note that our policy allows for 2 business days to process your order during peak holiday periods. Standard Ground: After your order is shipped out, you should receive your order within 3-10 business days.
Q:How do I make a change to my order?
A:Please be advised that once your order has been shipped you can no longer make any changes to your order. Typically you can only make a change to your order within 24 hours of your order being placed. Even then, we regret to say, we cannot guarantee that your order change request can be accomplished. If your order has not yet been shipped, please use the Contact Us link to notify us of your change request, or call us at (310)543-2035 and we will be happy to assist you.
Q:What is your return policy?
A:If for any reason, you are not completely satisfied with your order, simply complete the Return Form included with your shipment and mail back to us. Upon receipt of your return we will credit the unused product(s) to the credit card you used to place the order. Please note that shipping charges are not refundable.
Q:How can I cancel my order?
A:Please be advised that we can only cancel your order if it has not yet been shipped out. If you have received an email stating that your order has already been shipped, the only way to cancel your order would be to refuse the package upon delivery. When we receive the package returned and unopened we will request the amount be credited back to the credit card you used to place the original purchase. Your shipping charges will not be credited. If your order has not yet been shipped out, please send us an email by using the contact us form and selecting the subject line Cancel Order. This will help us better track your email inquiry and ensure you will get a quicker response to your cancellation request.